Frequently Asked Questions

To place an order, browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in, provide your shipping address, and complete payment to confirm your order.

You can track your order by logging into your account and visiting the 'My Orders' section, or by using the tracking number provided in your order confirmation email. You can also enter your order number on our order tracking page.

Orders can only be cancelled within 1 hour of placement. After that, you'll need to wait for delivery and return the item if you're not satisfied. Contact our support team immediately if you need to cancel an order.

We accept various payment methods including mobile money (MTN, Vodafone, AirtelTigo), bank transfers, and international payment cards (Visa, Mastercard, American Express).

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.

Shipping times vary by location. Local deliveries typically take 2-5 business days, while international shipping can take 7-21 business days depending on the destination and shipping method selected.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. You can check shipping options during checkout.

Shipping costs depend on your location and the weight of your order. We offer free shipping on orders above a certain value. Shipping costs are calculated at checkout.

You can change your shipping address within 1 hour of placing your order by contacting our support team. After that, the order will be processed with the original address.

If you're not home, the delivery person will attempt to leave the package with a neighbor or at a nearby pickup point. You'll receive a notification with delivery details.

You have 7 days from the date of delivery to initiate a return. Items must be in original condition with all tags and packaging intact. Some items are non-returnable.

Log into your account, go to 'My Orders', select the order, and click 'Return Item'. Choose the items you want to return, provide a reason, and print the return label.

Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to the original payment method used for the purchase.

Return shipping is free for defective items. For change of mind returns, customers are responsible for return shipping costs.

Non-returnable items include underwear, swimwear, personal care items, and certain Appliance. Please check the product page for specific return policies.

Click on 'Sign Up' in the top navigation, fill in your email address, create a password, and provide your basic information. You'll receive a confirmation email to verify your account.

Click on 'Forgot Password' on the login page, enter your email address, and we'll send you a link to reset your password.

Log into your account, go to 'My Account' or 'Profile Settings', and you can update your personal information, shipping addresses, and payment methods.

Yes, you can save multiple shipping addresses in your account. You can select which address to use during checkout.

To delete your account, contact our support team. Please note that this action cannot be undone and will permanently delete all your data.

Try refreshing the page, clearing your browser cache, or using a different browser. If the problem persists, contact our technical support team.

Make sure you're logged into your account and that the item is in stock. Try refreshing the page or clearing your browser cache.

Go to your browser settings, find the privacy or security section, and enable cookies for our website. This is necessary for the site to function properly.

Try using a different browser or payment method. If the problem continues, contact our support team for assistance.

You can contact our technical support team through our contact form, email at support@jomeapp.com, or by calling our support line during business hours.